Integrated Ticketing System in Cloud Website Hosting
In stark contrast to what you may find with numerous other hosting providers, the ticketing system that we’re using with our cloud website hosting is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to remember several log-in credentials, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, if you have a query or face a complication, you can contact our technical support engineers straight away. Our ticketing system offers a smart search option. This goes to say that even in case you have opened a vast number of tickets through the years, you will be able to find the one that you need easily. You can also see knowledge base recommendations for solving commonly faced obstacles.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you wish to get in touch with our customer service technicians, you will be able to open a support ticket directly from your Hepsia hosting Control Panel instead of using a totally different client support platform like you’ll have to do with the vast majority of hosting providers out there. Our integrated trouble ticket system will allow you to post a new ticket without effort and to browse through older tickets using an intelligent search filter. You’ll also be able to read the applicable knowledge base articles that our system will present to you based on the category that you choose for your new ticket. You can do all of the abovementioned procedures without logging out of your Hepsia Control Panel at any moment, which suggests that if you chance upon any obstacle or have an inquiry, you can get in touch with our technicians and fix the given problem in less than an hour via a single platform.