A live chat is a real-time method of communication between a hosting company's support team and its customers. It is an efficient method to receive some info about the web hosting services or have some issue resolved because you are speaking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the low chance of mistakes any time you exchange info such as usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't need to stay on the chat all the time - you'll be able to do another thing while the representative examines the issue involved. Furthermore, you're able to become a part of a live chat room from any computer that's connected to the Internet, avoiding the telephone rates that you will need to pay if you are calling to a different country.

Live Chat Support in Cloud Website Hosting

We supply a live chat assistance service for all of the cloud website hosting that we offer and we will assist you with almost everything live. If you do not have an account with our company yet, we'll be able to provide you with more details about the packages in order to help you to choose the most suitable plan. In case you are an existing customer, we're able to assist you with any general or billing matter plus with various common technical problems, for example an email address installation in a desktop e-mail client. When you cannot give us a call for some reason or you are in a country where we don't have a local telephone number, the live chat is the best way to contact us. Certainly, some problems require extra time to analyze and test, therefore you will need to open a support ticket to our technicians, still, we can save your time and assist you with various issues on the chat.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is available to all of our potential and active customers. In case you're thinking about a new web hosting account, you can chat in real time to one of our agents and get more info about our semi-dedicated servers so that you can pick the optimal package for your sites. If you already own an account with us, we will be able to support you timely with general, billing and first-level technicalmatters. Although sometimes you'll have to open a support ticket as there're things that can't be resolved on the live chat, we will be able to assist you with lots of standard jobs, like installing an e-mail account in an e-mail client or redirecting one domain to another. As a result, you'll receive timely assistance and you'll save many hours.