In case you’re a site owner, a problem may always surface and it doesn’t necessarily need to be associated with the hosting service itself. For instance, something could go wrong when you update a web-based app or some critical data might be modified or erased mistakenly. Whatever the essence of the problem might be, you’ll need to touch base with the help desk team and ask them to retrieve a backup or to assist you in troubleshooting the problem that you’re having. How quickly they will do it will predetermine the length of time that your websites will be unavailable. For certain sites such as social networks or web shops, a repetitive unavailability too often means losing customers and money. That’s why, it is rather important for you to use the services of a web hosting company that provides not only a very good customer care service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reply time for any ticket that you post or any e-mail that you send is just 60 minutes, even in case you contact us on weekends and public holidays. Irrespective of the nature of your query or issue, we will lend you a hand momentarily and will provide you with the needed info to resolve any problem with your websites. The actual reaction time commonly doesn’t exceed fifteen-twenty minutes, which suggests that you can just forget about waiting around for hours and hours to get an issue solved or what is even worse – waiting around one whole day only to get a response that more information is needed whilst nothing’s resolved. We’ll offer you assistance in a well-timed manner simply because we know exactly how invaluable time can be in the dynamic online realm. The sixty-minute response guarantee applies to any billing or technical query that you may have relating to our cloud website hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our tech support staff reps are available at all times and they will answer any ticket that you send from the hosting Control Panel within one hour max. The response time is guaranteed no matter if you have a generic question about your semi-dedicated server or you run into some challenge and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available 24/7 to take care of any technical, general or billing issue. In case you get in touch with us about anything that’s within our capacity, we will resolve it before we answer, which implies that you won’t have to wait for hours or days while the problem continues. If there’s something that you need to do on your end, we will supply you with the required information – what workable solutions to try, what steps to take, etc.