A 99.9% Server Uptime
We’ve built our cloud website hosting platform using dependable hardware and strongly tweaked software. Our administrators have installed a modified version of Security–Enhanced Linux on each of our machines to ensure maximum security and dependability. We have set up a number of denial–of–service protection appliances combined with very powerful firewalls to make sure our network is invincible and safe.
Our cloud website hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, the uptime guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our own internal network in each one of our datacenters. Everything is based on top–hole hardware elements made by Juniper. Moreover, on each single router, we’ve placed a firewall with an elaborate set of rules in an effort to filter out all suspicious requests.
Therefore, in all our datacenter facilities – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are dissatisfied with our services, or if you consider them inadequate, or if you decide that you need to have a VPS servers instead of a cloud hosting account – you will get your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll retain total control of your domain names even when you cancel your hosting account with us.
24/7 Technical Support
If you run a hosting firm, your technical support engineers are of crucial importance. For this reason, we’ve diligently gathered a highly skillful group of customer service technicians, each with many years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All inquiries are replied to in under 60 minutes and our average support ticket response time is well under twenty minutes!