Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Each support request you submit to us will be dealt with within maximum 60 minutes. If your ticket or e–mail calls for further assistance from a sysadmin, we will without delay forward it and leave a note to inform you that your matter is being worked on. If you make use of the Managed Services package, all of the server management services included there will be carried out at a time that is suitable for you.
An Exceptional Client Care Service
Our customer support team will be at your disposal 24/7 should you require help working with the Site Control Panel or with any of the apps that we install for you on the dedicated server. And if you need help handling the standard administration tasks on your dedicated hosting server, you can take a glance at our Managed Services package, which includes backup disk space, OS updates every week, problem troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
Our Site Control Panel is preinstalled for each dedicated server. Among its features is a rather handy integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of how–to articles also video versions which demonstrate all the operations that you can perform in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.