Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You’ll find almost all the answers to your questions in the intuitive Help section built into INFANTES’s Site Control Panel. It offers an ever–growing database with commonly asked questions and detailed instructional articles compiled by our knowledgeable help desk support staff.

  • Top quality support service

  • Video Tutorials

  • If you’d like to see how a task is fulfilled or how a problem is fixed, rather than just reading about it, check out our compilation of step–by–step video tutorials. They cover a lot of different topics and will help you swiftly find your way around the Site Control Panel.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 client care service and come with a 60–minute support ticket response guarantee. Our accomplished customer service technicians will be online for you 24/7/365 and will solve any problem that you could come across within less than one hour after the support ticket submission. In most cases, an answer will be given to you in less than 20 minutes.