The accessibility to the customer and technical support that a cloud website hosting company provides can tell you a lot about the services that they provide as well. In the event that you are allowed to use only e-mail messages or tickets, you have most probably come across some reseller not the actual web hosting supplier. When this is the case, you'll have to wait for a couple of days in order to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the true hosting company for extra help. If the supplier provides you with several means of communication with fast response time available at any time, they are almost certainly the top provider, not only a reseller. Which means that you will take advantage of timely assistance and quality support because they'll have instant access to the servers where your account is. Whatever the trouble - sales or technical, it is generally better to have the option to communicate with your website hosting company directly by using your favourite method of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of receiving assistance promptly, that's why our cloud website hosting services include 24/7 support and several means of communication. If you do not have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up getting a service that you cannot use effectively. If you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of providers that you can find today, we reply to all the tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we provide come with 24/7 customer and technical support, which means that regardless of what issue you experience, you're able to get in touch with us and we'll assist you straight away. The guaranteed reply time for each e-mail message or trouble ticket that you open via your Hepsia hosting Control Panel is 1 hour; the actual response time rarely is more than 20 minutes. Furthermore, we have telephone support with several local numbers around the world as well as a live chat, so that you'll be able to contact us and get additional information about our solutions even if you do not have an account yet. We're able to assist you with any kind of question or an issue you have - payment methods, plan specifications, email configuration, website hosting account settings, etcetera. If you use our services, you will not ever experience a situation where you need to wait for a few days to get an issue resolved like you'll need to do with a number of other suppliers.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we provide come with 24/7 support through numerous methods of communication and with a one-hour max answer time warranty. When you want to learn more about the plans or you have various general or billing questions, you're able to call one of the local numbers that we have around the world or you may use our live chat service and talk to a live representative. For solely tech issues that need assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email message, as all these channels are more appropriate to monitor a given issue. The answer time for them rarely is more than 30 minutes, so that you can forget all about having to wait for an entire day so as to get assistance. The support service is available for all of the server-related matters, as well as the pre-installed software. In case you need help with third-party applications, you may consider adding the Managed Services upgrade that we supply for all of the packages.